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Questions, corrections and feedback are welcome — a reader pointing out an out-of-date bonus or a slow withdrawal is how the rankings get better.
We read everything and aim to reply within 24–48 hours on weekdays. Please include the casino name and, if it is a correction, a link to where the accurate information can be checked.
We are a comparison site, not a casino
Trusted Play Guide does not operate any casino, hold any player account or process any payment. If you have a problem with a deposit, withdrawal, bonus, verification or account closure, contact the casino’s own customer support — every UK-licensed operator must provide it and must also offer a route to an independent dispute resolution service if you cannot agree. We cannot access your account or intervene on your behalf.
Responsible gambling
If gambling has stopped being fun, free and confidential help is available 24 hours a day from the National Gambling Helpline on 0808 8020 133 and at BeGambleAware.org. To block yourself from every UK-licensed gambling site, register with GAMSTOP. More tools are listed on our Safer Gambling page.